Wise Reviews
Wise Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wise reviews show a 2.5 star rating from 444 customer reviews; 24% would likely recommend and overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Cheaper transfers and good exchange rate often cited as positives.
- Expect strict verification and possible account blocks; plan ahead for delays.
- Have documentation ready and follow up persistently with customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about blocked accounts and ID verification requests.
- Many reports of transfers not received, delayed Payments, and difficulty getting refunds.
- Poor communication and slow or unresponsive customer service amplify issues.
Positive Feedback
Users value Privacy and Data Security, diversity of services, and low price level; some agents resolve issues effectively.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wise reviews show a 2.5 star rating from 444 customer reviews; 24% would likely recommend and overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Cheaper transfers and good exchange rate often cited as positives.
- Expect strict verification and possible account blocks; plan ahead for delays.
- Have documentation ready and follow up persistently with customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about blocked accounts and ID verification requests.
- Many reports of transfers not received, delayed Payments, and difficulty getting refunds.
- Poor communication and slow or unresponsive customer service amplify issues.
Positive Feedback
Users value Privacy and Data Security, diversity of services, and low price level; some agents resolve issues effectively.
Media from reviews
Guadalajara, Jalisco
Good and bad.
The reviewer tried to contact the company before posting this review.
- - The staff kept transferring me; I was cut off, then on third try it worked in 2 hours.
- - Earlier, help was poor; no one understood the recaptcha.
This time I would get a rep who would try to transfer me to someone else with more access to what I needed. I got cut off instead of transferring.
The 3rd time it worked. This only took about 2 hours. My previous time when I needed customer service was horrific.
Nobody understood the problem: I was locked out of wise because I flunked the recapture picture test. I spent about 8 hours over two days calling over and over until I finally got someone who understood and solved it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Izmir, Izmir Province
URGENT - Funds credited by bank but not...
The reviewer tried to contact the company before posting this review.
- - Bank says funds were credited, but Wise shows they were not.
- - Urgent help is requested to resolve a transfer for surgery.
URGENT - Funds credited by bank but not received by WisePlease help me. I sent money to [GEOGRAPHIC_DATA] for a surgery but they didn't receive the money.
I am in a lot of stress. The bank officer says that the money was credited to your account, but you say that the money was not credited to your account. I am in a lot of stress. Please help me.
So help me with this. I am in a lot of stress.
I sent money to [GEOGRAPHIC_DATA] for a surgery. But I am going to have a lot of trouble because of this.
Vancouver, British Columbia
I have had no problems with the company
I contacted you in error. I thought I was reaching out to Wise. I subsequently got hold of Wise and they immediately resolved my issue
User's recommendation: I have no problem with Wise. They are reachable 24 hours a day, which is important as many of their clients use the card while travelling abroad in different time zones. They are responsive and keen to help their clients.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisbon, Lisbon
Beware of unauthorised tips!!!
The reviewer tried to contact the company before posting this review.
- - 55-minute wait and a terrible meal.
- - Charged an 11.25% tip after leaving; dispute with your card, and reviews show concerns.
Terrible!!Don’t expect any help from Wise!!
Wise didn’t solve my case at all.Instead they closed my case without consulting me with a one off payment from themselves of 5 EUR to shut me up.
Will use Revolt Card from now on as Wise don’t help at all.
Wise closed my case without consulting me!
Wise just brushed it away by closing the case without my consent and gave me 5 EUR to keep me quiet.
Wise decided to give me 5 UER instead of chasing up the full amount and closed my case without consulting me.Completely unsatisfactory.I’ve never had this happen with other reputable credit card companies before.
I wont waste time describing the 55-minute wait or how terrible our meal was.
The real insult came after we returned to our motel and discovered they had charged us an 11.25% tip (11.28) on our bill!
Imagine discovering an extra charge like this only after youve left. Absolutely disgraceful!
Looking at the reviews, it appears were far from the only customers raising concerns about this place. I only wish Id read them before sitting down.
I have reported this incident to my credit card company, and I urge anyone else who has had the same experience to do the same. Contact your credit card company, dispute the charge, and demand a refund for the tip you never authorised.
Dont let them get away with charging you for something you never agreed to pay!
To anyone considering eating here: READ THE REVIEWS FIRST AND CHECK YOUR BILL CAREFULLY! Dont simply assume everything is above board.
To the owners and management: SHAME ON YOU! Between the appalling dining experience and this unexpected charge, youve left us feeling cheated and disgusted.
Absolutely despicable. You should be ashamed of yourselves!
- Just cons
- Will do not help recover your money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davao City, Province Of Davao Del Sur
Account concerns
The reviewer tried to contact the company before posting this review.
I needed help closing my old account and fixing my new one, and the agent who assisted me was very nice and accommodating, answered all my questions, helped me fix my problem and was very nice throughout the call. KUDOS TO HER!!! She was great!
- Very convenient and the customer service people are very nice
User's recommendation: Don't use same email address twice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Prague, Prague
Blocking my account with no reason
- - CZK 30,000 to EUR transfer blocked after account opening.
- - Account closed for missing docs; statements were provided.
A couple of days ago I opened the account and changed CZK 30.000 for EUR and transfered it to another account of mine. This is what you call the breach of agreement, by the way.
My transfer was blocked and you kept asking me again and again for the same thing bank account statements. I have already supplied you with business bank account statements since 2025 until now. Months by months. I explained I run the shop with underwear and the Cafe Bar and my only income is via the banking machine (credit cards of my clients) or cash paid by my clients.
Not enough. Today, when I saw the same request, I gave up and I cancelled the transaction. I contacted the support and they required service agreements with my clients and invoices! Are you mentally disabled?!
You cannot understand that the Café Bar and shop owners do not have any service agreements with the clients and that the obviously do not invoice them:-) Rediculous. Anyway, this has ended up in closing my account because without the docs, which cannot even exist, I cannot use your services.
I do not know if to lough or cry :-) I lost a week, I could not pay what I wanted to pay, nothing. This is just to let you know that if you do not charge me back in full in one working day, I undertake the legal steps.
Everybody else I would like to warn - AVOID AT ANY COST!
- Scam
Preferred solution: Full refund
User's recommendation: AVOID AT ANY COST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pueblo, Colorado
Verification
Your system is broken
Nothing resolved. You took my $9 for a debit card, please refund asap!
How can you give me a debit card if I don't have a valid account?
You request photos of documents and then reject them because they are photos? Someone is sending me $60; what will happen to it?
User's recommendation: Don't use Wise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cagayan De Oro, Province Of Misamis Oriental
Dear Sir/madam, humbly asking why i...
The reviewer tried to contact the company before posting this review.
Dear Sir/madam, humbly asking why i cant add. money to my new account and i still waited for approval for 7 days(no update).I have also closed my first account with my wife name.My wise no.P20693****
name:Van Herbert B.Jolo
cell no.091731 9****
tnx and update me.
Sincerely,
Van Herbert B.Jolo
Surrey, British Columbia
Coustmer service
The reviewer tried to contact the company before posting this review.
Wanted find if my card was still active. It was checked and still active . It was good news to me as I was heading out on hoildays
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Miguel De Allende, Guanajuato
Where’s my money!
The reviewer tried to contact the company before posting this review.
I talked to 3 different people, first one I got disconnected, 2nd was ok but had to talk to her team and the 3rd said he got everything fixed. But well see, he said it would take 4 business days to get my money, well see, were on day 2!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leiria, Leiria
My name is ***,how I can...
The reviewer tried to contact the company before posting this review.
My name is ***,how I can change my country name address thanks I best regard for you please
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer services representative has a lot slot a lot of patience
The reviewer tried to contact the company before posting this review.
Good experience overall
Customer representatives
Are easy to talk to very very respectful and the more important thing
They have a lot a lot paciente!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gibsons, British Columbia
The reviewer tried to contact the company before posting this review.
- - Expedited delivery moved from Dec 23 to 24; pickup update wasn't possible.
- - Paid extra for urgent delivery; no contact or troubleshooting options.
The one 800 number gave me an AI voice that could not understand my tracking number. It was a fluke I spoke to anybody, because only then was I given a representative option the person I spoke to was kind and helpful.
My tracking number has been updated to read. My request has been confirmed to hold it at the UPS drop off location nearest me. It’s more than 24 hours later and it’s still not there. She said I would receive an email to confirm once it arrives there.
It’s now 10 days since it was first due to arrive.
Why did I pay for expedited? Tomorrow is a holiday.
My expedited delivery was originally said to be delivered on December 23, then it was changed to December 24 and then it was changed asking me to change my delivery instructions, which I could not do on the UPS app.
I finally opted just to go pick it up at the closest UPS store, so my tracking number now says that it's waiting to go to that store, and it is the third day I've been waiting, so it is now December 30. I needed my Wise card before I go away for a month and a half. I paid an additional fee to have it delivered urgently. And there's no one to contact, there's no way to troubleshoot why it's still being held somewhere.
I don't know who is locally responsible for delivering it to the store. I don't know why it can't make it there in three additional days after I requested a different pick-up arrangement. My card is just somewhere in limbo and now it's probably too late to order another one because New Year's is a holiday, then there's a weekend and I'm leaving on Tuesday! So, so frustrated I could scream!
You are using UPS for delivery and their service absolutely sucks. No one to contact or trace or hold responsible for this fiasco. I wish you could choose your couriers more reliably because I will never in my life ever use UPS again, and I will ask in the future who you're going to ship with. This doesn't reflect well on your business.
You are as difficult to contact as they are for follow-up.
My best option is to use another godforsaken app to reorder another card only to have to enter the whole crazy system again and rely on UPS. No thanks.
Brisbane, Queensland
Overseas this time was hard cause husband lost
The reviewer tried to contact the company before posting this review.
Great company needs to iron out some stuff to make it perfects first get people that speak clear English
Paris, Paris Department
Information
The reviewer tried to contact the company before posting this review.
I wanted to know why my account had been blocked. It was to secure the information that was needed ccording to regulations.
User's recommendation: I would suggest using the Wise app.
Heritage Pointe, Alberta
My logs is locked
The reviewer tried to contact the company before posting this review.
I cant seem to get email from yall. I cant seem to get email from yall. I cant seem to get email from yall.
Preferred solution: Deliver product or service ordered
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