Wise
Wise Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wise has 2.6 star rating based on 598 customer reviews. Consumers are mostly neutral.
22% of users would likely recommend Wise to a friend or colleague.
- Rating Distribution
Pros: Apparently cheaper to send money, Good exchange rate, Recommended and so far so good.
Cons: Having not received a transfer, Communication zero, Difficult to get progress.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wise has 2.6 star rating based on 598 customer reviews. Consumers are mostly neutral.
22% of users would likely recommend Wise to a friend or colleague.
- Rating Distribution
Pros: Apparently cheaper to send money, Good exchange rate, Recommended and so far so good.
Cons: Having not received a transfer, Communication zero, Difficult to get progress.44% of users think that Wise should improve its Payments.
37% of users say that they might use Wise in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Guten", "Avoid Wise - find a competitor", "Please help me", "Be cautious when using WISE, Your account may be blocked without explanation, after they have collected all your personal information.", "Good".
Most users ask Wise for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security and Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Wise Reviews
"Great money transfer solution"
Efficient and prompt. I bought Wired shares based on My experience with the company. cxxxxxbbhhhhhjhjjjjjkkkkknnnnnlllll
"Concern customer in regards to sending money through bitcoin"
I have someone sending me money from their account with Wise. First, I had to pay $1000 by buying an Apple Card. Then I got told that I am charged 5% of the...
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Verified Reviewer |
Ottawa, Ontario
Great money transfer solution
Efficient and prompt. I bought Wired shares based on
My experience with the company.
cxxxxxbbhhhhhjhjjjjjkkkkknnnnnlllll
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rotenburg An Der Fulda, Hesse
Schlecht zu erreichen
Ich wollte heute meine Spende von Frau Louise Dubois von der BoursoBank holen nur fehlt mir dies 4000,- da ich schon so viel Gebühren bezahlt habe ist mein Geld durch die Ständigen Gebühren alles weg mei Mann hat uns nur noch 7000,-hinterlassen.
Bitte bitte helfen Sie mir ich würde die 4000,- gleich nach Erhalt der Spende bezahlen oder sie können auch sie von dem Betrag abziehen
Bitte Bitte Bitte helft sie mir
User's recommendation: Guten
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Verified Reviewer |
Richmond, British Columbia
Check transaction
I sent the money transfer front my account for 695.97 Canadian dollar on Oct 9 2025 .Why I can see the money wn my account?
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Verified ReviewerWise is NO longer a good company to keep
Wise used to be a good company - automating processes, saving money for the consumers, responding to customer inquiries with genuine concern, etc. No longer is that the case, because of one simple fact: they no longer know how to deal with customers and provide service.
Recently, I wanted to add a second US ACH Bank account to my profile, but there is no way to do it.
This is a Vanguard CashPlus account (administered by PNC but can't log in through PNC). So I sent an email asking how to do it since instant verification through Plaid will fail. And instead of fixing their systems, they just put me on the merry-go-round of approximately 10 emails. Even after sending them many screenshots showing there is NO option they refer to, they insist on my having to call them.
I asked them to send me the screenshots showing where the option they refer to is, and their response: We don't send screenshots. We are WISE.
I felt like they must have "Wise über alles" as their company anthem and song.
Anyway, the way forward is simple: reduce the dependence on Wise and eliminate it as time goes by. Good luck Wise and good tidings.
- Non-responsice cutomer service
Preferred solution: Apology
User's recommendation: Avoid Wise - find a competitor
Concern customer in regards to sending money through bitcoin
I have someone sending me money from their account with Wise. First, I had to pay $1000 by buying an Apple Card.
Then I got told that I am charged 5% of the amount of money that is being sent to me. That is fine; I wish it to go through my bank using your SWIFT account, but I have been requested to send it by Bitcoin.
Could you please provide me if this is correct or not? Janie Gray
Preferred solution: Information is this correct
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Verified Reviewer |This person supports our platform.
SupporterResolved: Just had to say
There were no problems. Just a once positive review!.
I have been using Wise (formerly TransferWise) for about 10 years now on a regular basis for monthly transfers from my home country to my retirement locations in other parts of the globe. And I'm surprised to say: 'I finally found a financial service that didn't give me any reason to complain yet. For my needs, they're not overpriced but reliable.
- Reliable service
- Decent prices
- None known to me
Preferred solution: I am happy with their service
They don't respond to my emails.
Good day! I was blocked from accessing the Wise platform because the e-mail I used was different from the one that was specified when registering on the platform.
I have some money left that I would like to withdraw, please help me resolve this issue. is it possible to verify and refund my funds?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can send Money with my Account
My account was blocked I do not know why
I can Not send Money to my other Account and someone send me Money I wan to send it to my other Account to buy something please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not send Money with my Account
I wan to Transfer the Money in my Account to my other Account please day are ask me for doucument please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed me money
Read my message; this doesn't make sense anymore if the money hasn't landed in my account yet! I've been waiting 20 days for my money to be deposited, and nothing is happening yet.
You won't answer my messages, which is completely unprofessional!
I want my money to be sent to the account I specified in the deactivation process. My account was registered to this email - vkadimirradic@***.com.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of WISE! Collecting Personal Data Without Fulfilling Obligations
I have been using Wise services for three years. Recently, I received a notification requiring me to update my personal information, and at the same time, transactions on my account were blocked.
For three weeks, I tried to resolve this issue but encountered only automated responses from customer support. During this period, I submitted nearly a dozen documents to Wise, including bank statements, paid bills, certificates, and copies of my passport—everything that could confirm my identity and residential address, which has remained unchanged throughout my years of using the service. After Wise received and verified all my personal data, they effectively refused to unblock my account without providing a clear explanation. In the end, the company collected a maximum amount of my confidential information but refused to continue providing financial services to me.
I consider such actions highly unethical.
Wise shows a blatant disregard for its customers by blocking access to their funds under the pretext of 'data updates,' forcing them to submit personal information, only to ultimately deny service. This raises a reasonable concern: how and for what purpose is this personal data being used if the service itself fails to fulfill its obligations?
Preferred solution: Apology
User's recommendation: Be cautious when using WISE, Your account may be blocked without explanation, after they have collected all your personal information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy moneybwas lost
I send money at sturday march 22 I like 300 lie romanian money but .I don't receive nothing can I tell me about why thanks . Basantabasanta
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Verified ReviewerI cant login to my account
Dear Sir or Madam
I have forgotten my password. As my telephone number has changed, I am not receiving the SMS you sent me with the verification code.
For this reason, I would like to ask you again to change my telephone number. The new telephone number is 0176/4174****. At the time, I used to identify myself with a passport, which had the number: c25z6vx3n
If you decide to ignore my message again, I would like to ask you to send me a new password by post to my German address.
This is still:
Markus Marahrens
Triftstr. 22
31089 Duingen
Yours sincerely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney not sent
I have writtten 4 times and have yet to receive an answer . They are just sitting on the problem .It’s difficult to contact them .
I have sent money on 4th Dec 2024 . Not received till now and not return to sender
I have tried many times on wise support but no response from support .
Please help me to retrieve this payment and refund to me .
This minimum 100 symbols is ridiculous . Simple explanation should be ok - the more you write the more confusing it becomes
Wise used to be a good service provider , now its lacking behind , I am still using wise because I have been using for many years - if the lack of service is not improved I will
Bring my business to other providers .
User's recommendation: More help for problems
Resolved: Wise, not very
Company fixed the issue and I have been provided with apology.
Make customer a priority answer the phone. Make setting up an account very easy. Do not ignore phone calls, respond to emails, and do what you say you'll do.
Nice, Alpes-Maritimes
18 198 euros blocked on my account . Give my money back please !
Hello. How long do I have to wait for the funds to be returned to my account in another bank after closing my profile?
Good afternoon, in connection with the closure of my profile, I ask that all funds in the amount of 18,198 euros be returned to the following details: Beneficiary Vadim Ivanov
IBAN LT72 3250 **** 8497 ****
BIC/SWIFT REVOLT21
Bank name and address Revolut Bank
UAB Konstitucijos ave. 21B, 08130, Vilnius, Lithuania Correspondent bank BIC CHASDEFX
Best regards, Vadim Ivanov.
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Gennadiy, this is a review website, you should probably contact their support team