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Contact Wise Customer Service

How to Reach a Person at Wise

Verified Contact Information

Toll-Free Number:

  • 1-888-908-3833
Call Now
Send Message

Complaints/ Feedback:

  • +44 808 175 1506

Accessibility:

accessibility@wise.com

Business Customer Service:

banks@wise.com
For Banks
partnerwise@wise.com

Complaints/ Feedback:

nodal.india@wise.com
India
complaints@wise.com

Investors/ Franchising:

owners@wise.com

Legal:

privacy@wise.com
Privacy Inquiries

Media:

press@wise.com
Press Inquiries

Wise Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Wise Phone Number
1 (888) 908-3833
Average Hold Time
00:01:13
Average Calls duration
8 minutes
Most Popular Wise Email Address
complaints@wise.com
Wise Live Agent Availability
34% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Wise?

To call Wise customer service, you can dial the phone number listed on their website for your region.To find the phone number for your region, go to the Wise website, scroll down to the bottom of the page, and click on the "Contact" button. This will take you to a page where you select your region and view the phone number for customer service.

To contact Wise support by email,you can click on the "Help" button on the Wise website, then press "Contact Us" on the Help page, and finally click on the “email” option.

To contact Wise via live chat, you can click on the "Help" button on the Wise website, then press "Contact Us" on the Help page, and finally click on the "Chat with us" button at the bottom of the page.

PissedConsumer Club

Contact Information

Wise Website:

Wise Help Center:

Corporate Office Address:

Wise Payments Limited
6th Fl. of The Tea Building, 56 Shoreditch High St.
London, England E1 6JJ
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm


Mailing Address:

Wise US Inc.

Legal and Compliance Team

19 W. 24th St., 9th Fl.

New York, NY 10010

United States

More contact details

How Customers Rate Wise Support?

3.8 / 5
Needs improvement

Based on 3.3K calls to Wise customer support through PissedConsumer.com and 13 survey responses.

Total Calls
3.3K
Avg Call Duration
07:14
Issues Resolved
11%

Why Customers Call Wise?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Account 23%
  • Request for Information 9%
  • Payments and Charges 9%
  • Shipping and Delivery 7%
  • Cards 5%
  • Refund 5%
  • Activation/ Cancellation 5%
  • Product/ Service 3%
  • Return/ Replace 2%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%
  • Website/ Application <1%
  • Employment <1%
  • Staff <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

30%
  • "Transfer money from bank"
  • "Transfer"
  • "Haven't received my transfer"

Account

23%
  • "Account concerns"
  • "I really need my account to be reopened. What can I do to make it happen. I just created the account."
  • "my wise keep verifying"

Request for Information

9%
  • "Need some information"
  • "customer assistance"
  • "How to send money"

Payments and Charges

9%
  • "Payment waiting"
  • "Fraudulent attempt"
  • "Emergency - fraud"

Shipping and Delivery

7%
  • "Transfer not arrived"
  • "Money not received"
  • "delayed creditation of funds or salary"

Cards

5%
  • "Lost card"
  • "card frozen"
  • "Card disconnected from my bank account"

Refund

5%
  • "Refund"
  • "ask for refund"
  • "For the refund"

Activation/ Cancellation

5%
  • "Deactivated account without any reason"
  • "Reactivate account"
  • "100 canadianAmount in acciunt to cancel"

Product/ Service

3%
  • "Unfreeze card"
  • "Problem with my transfer"
  • "cannot access my akaun"

Return/ Replace

2%
  • "Incorrect charges"
  • "Money not returned"
  • "Hello. How long do I have to wait for the funds to be returned to my account in another bank after closing my profile?"

Fraud & Security Issues

<1%
  • "Scam"
  • "Fraud"
  • "Scammed"

Payments & Transfers

<1%
  • "Money transfer"
  • "Transfer money"
  • "Send money"

Website/ Application

<1%
  • "Problem signing in to website"
  • "Have sent money from wise app to my interac bank(BMO)am yet to be credited"
  • "Sent a double e-transfer inadvertently. Your web site was difficult to work with. Believing that the first transfer had not gone, I tried again. Obviously if I meant to send $1000, I would not have sent $500 twice. Please advise asap."

Employment

<1%
  • "My paycheck"
  • "About Bacs transfer from an employer"
  • "Salary not transferred as yet"

Staff

<1%
  • "Speak to a manager infused about my son that works there"
  • "Customer service"
  • "Service needed"

Claims & Legal Issues

<1%
  • "claim"

Compare Wise Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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